Aftercare Officer ×2

Purpose of the Job

To improve business retention, expansion, diversification (BRED) and investor protection through provision of professional support to potential and existing investors. Furthermore, to support fast-tracking of business start-ups by liaising with internal SBU’s, Government departments, utility companies and other key service providers in order to improve business start-up turn-around time. The incumbent reports to the Aftercare Manager

Key Responsibilities

• Offer investment facilitation services to new investors inclusive of company registration, securing manufacturing licence, VISA application support, acquisition of relevant permits, securing of factory shells/site, organising inductions on administrative procedures and processes etc.

• Proactive aftercare servicing - Maintain relationships with existing investors and fulfil ongoing requirements to retain companies and encourage them to expand.
• Develop and maintain a network of government, regulatory and service providers to support the investor companies;
• Monitor company and industry development and communicate opportunities and threats to the LNDC management, stakeholders and policy makers;
• Advise investors on new business opportunities;
• Early identification of ailing companies and advising LNDC management on the right course of action;
• Assist in developing and implementing strategies to support both investment servicing and aftercare;
• Develop and maintain up-to-date database of existing investors and service providers;
• Liaise with investors and mediate between investors and service providers (both internally and externally) to ensure that investors’ complaints are addressed on a timely basis to avoid investment withdrawals or cancellations;
• Assist expansion projects by fast-tracking procurement of the required permits, identification of suitable/available property and/or site, and all the necessary business facilitation services;
• Participation in dispute resolution in liaison with Industrial Relations Officer, Ministry of Employment and Labour, Trade Unions, Employers/Industrialists and employees’ representatives for dispute resolution services;
• To communicate bottlenecks caused by the existing policies and recommend changes for investment climate reforms and advocacy;
• Disseminate information to existing investors on policy changes that may affect their operations;
• Monitoring of existing investors through periodic company visits, and submission of monthly Investment Profiles, Investor Issue Reports, Policy Recommendations for action by relevant authorities, and quarterly Investment Monitoring Report;
• Creative problem solving and consistent follow through in leveraging a network of government, regulatory and service provider experts to create clear information, procedures and solution for investor companies.
• Document investment and aftercare case studies as well as industry developments and communicate with management, experts, stakeholders and policy makers;
• Assist in developing and implementing of strategies to support both investment servicing and aftercare;
• Manage LNDC portfolio of companies and act as first point of contact for existing investors

Knowledge, skills and behavioural attributes

• Report writing
• High level of professionalism and integrity;
• Excellent interpersonal skills and ability to negotiate and persuade;
• Excellent networking and communication skills;
• Problem solving skills
• Responsiveness.
• Should possess key account management skills;
• Analytical skills 
• Strong communication skills (both written and oral presentations);
• Should be proficient in English;
• Monitoring and Evaluation (M&E) skills (required for evaluation of investment);
• Excellent computer skills – MS office (Word, Excel, PowerPoint, Outlook), internet and database programs;

Qualification and Experience

BCom Degree in Business Administration, Management or Marketing

Minimum of 3 years relevant experience

Term of Contract

Permanent and Pensionable terms

Remuneration and Benefits

The Corporation offers a competitive remuneration package for the position

How to Apply:

Interested, suitably qualified and experienced candidates should email their applications accompanied by educational certificates and transcripts in PDF FORMAT ONLY to recruitment@lndc.org.ls. Job title must be used as the subject heading. Closing date is Wednesday 18^th August 2021 at 17:00.

To apply, candidates MUST download and fill an application form accessible on the Corporation’s website: www.lndc.org.ls Detailed job descriptions are also available on the website.

Enquires: HR Office - +266 2231 2012

Disclaimer: Only short-listed applicants will be contacted.  The Corporation reserves a right to appoint suitable candidates that meet application requirements. No late applications will be accepted